Quality, Excellence & Customer Service Courses in Kuala Lumpur
Systems and methods that make performance consistent, measurable and better every year. The plan includes 7 sessions in Kuala Lumpur between 2027 and 2030, and any course in this field can run in-house.
Schedule 2027–2030
| Dates | Course | Format | City | Language | Fee (USD) | Register |
|---|---|---|---|---|---|---|
| March 2027 | ||||||
| 8–19 Mar 2027 | Business Process Improvement | 10-day classroom | Kuala Lumpur | English | 8,950 | Register |
| May 2027 | ||||||
| 17–21 May 2027 | Business Excellence (EFQM) | 5-day classroom | Kuala Lumpur | English | 4,750 | Register |
| July 2028 | ||||||
| 17–21 Jul 2028 | ISO 45001 & ISO 14001 Internal Auditor | 5-day classroom | Kuala Lumpur | English | 4,750 | Register |
| October 2028 | ||||||
| 9–20 Oct 2028 | Customer Experience Management | 10-day classroom | Kuala Lumpur | English | 8,950 | Register |
| July 2029 | ||||||
| 16–20 Jul 2029 | Mystery Shopping & Service Audits | 5-day classroom | Kuala Lumpur | English | 4,750 | Register |
| August 2029 | ||||||
| 6–10 Aug 2029 | Kaizen & Continuous Improvement | 5-day classroom | Kuala Lumpur | English | 4,750 | Register |
| October 2030 | ||||||
| 7–11 Oct 2030 | ISO 9001 Lead Auditor Preparation | 5-day classroom | Kuala Lumpur | English | 4,750 | Register |
Courses in this specialisation
- ISO 9001 Lead Auditor PreparationGGT-QE-101
- Lean Six Sigma Green BeltGGT-QE-102
- Business Excellence (EFQM)GGT-QE-103
- Customer Experience ManagementGGT-QE-104
- Business Process ImprovementGGT-QE-105
- KPIs & Balanced ScorecardGGT-QE-106
- Integrated Management SystemsGGT-QE-107
- Innovation Management ISO 56002GGT-QE-108Rare specialisation
- Statistical Process ControlGGT-QE-109
- Root Cause Analysis & 8D Problem SolvingGGT-QE-110
- Lean Six Sigma Black BeltGGT-QE-111
- Laboratory Quality ISO/IEC 17025GGT-QE-112
- Quality Management FundamentalsGGT-QE-113
- ISO 45001 & ISO 14001 Internal AuditorGGT-QE-114
- Kaizen & Continuous ImprovementGGT-QE-115
- Cost of QualityGGT-QE-116
- Supplier Quality ManagementGGT-QE-117
- Mystery Shopping & Service AuditsGGT-QE-118