Overview
VoIP & Unified Communications is part of the Telecommunications track at Garnet Global Training Center. Network, spectrum and service programs for operators and enterprise telecom teams. The course is taught in English or Arabic as a 5-day or 10-day program, in classrooms in cities such as Dubai, Riyadh, Cairo, London and Istanbul, or live online, and it can be delivered in-house with examples and exercises built around your own operations.
What you will be able to do
- Explain the principles, terminology and standards that govern VoIP & Unified Communications.
- Apply proven methods and tools to real situations from your own workplace.
- Analyse performance gaps, risks and root causes, and choose the right response.
- Measure results with practical indicators and report them clearly to management.
- Leave with a personal action plan you can start using the following week.
Who should attend
Telecom engineers, network planners, operations and regulatory staff.
Key topics
- Network architecture
- Radio and spectrum
- Fibre and transmission
- Service assurance
- Regulation and licensing
- Emerging technologies
5-day outline
Day 1 Foundations of VoIP & Unified Communications
- Scope, terminology and governing standards
- Network architecture
Day 2 Methods and tools
- Radio and spectrum
- Fibre and transmission
Day 3 Application and case studies
- Service assurance
- Emerging technologies
Day 4 Performance, risk and compliance
- Regulation and licensing
- Measurement and reporting
Day 5 Workshop, assessment and action plan
- Hands-on workshop on a workplace challenge
- Final assessment and personal action plan
10-day outline
Day 1 Foundations of VoIP & Unified Communications
- Scope, terminology and governing standards
- Network architecture
Day 2 Methods and tools
- Radio and spectrum
- Fibre and transmission
Day 3 Application and case studies
- Service assurance
- Emerging technologies
Day 4 Performance, risk and compliance
- Regulation and licensing
- Measurement and reporting
Day 5 Workshop, assessment and action plan
- Hands-on workshop on a workplace challenge
- Final assessment and personal action plan
Day 6 Advanced techniques and specialist practice
- Complex cases in depth
- Common mistakes and how to avoid them
Day 7 Digital tools, data and automation
- Analysis tools and software
- Using AI in this field
Day 8 Benchmarking against international practice
- Global performance benchmarks
- International case studies
Day 9 Capstone project
- Analyse a real challenge from your organisation
- Build the solution and implementation plan
Day 10 Presentations, final assessment and certificates
- Project presentations and review
- Final exam and certificate award
Certificate
Participants who attend at least 90% of sessions and complete the final assessment receive a certificate of completion stating 35 contact hours (5-day) or 70 contact hours (10-day).