Overview
Claims Management & Dispute Resolution is part of the Project & Contract Management track at Garnet Global Training Center. Deliver projects on time and budget, and manage contracts without losing value to disputes. The course is taught in English or Arabic as a 5-day or 10-day program, in classrooms in cities such as Dubai, Riyadh, Cairo, London and Istanbul, or live online, and it can be delivered in-house with examples and exercises built around your own operations.
What you will be able to do
- Explain the principles, terminology and standards that govern Claims Management & Dispute Resolution.
- Apply proven methods and tools to real situations from your own workplace.
- Analyse performance gaps, risks and root causes, and choose the right response.
- Measure results with practical indicators and report them clearly to management.
- Leave with a personal action plan you can start using the following week.
Who should attend
Project managers, planners, cost engineers, contract and commercial professionals.
Key topics
- Scope, schedule and cost baselines
- Risk registers and contingency
- Contract forms and obligations
- Change orders and claims
- Stakeholder reporting
- Tools: Primavera, MS Project, dashboards
5-day outline
Day 1 Foundations of Claims Management & Dispute Resolution
- Scope, terminology and governing standards
- Scope, schedule and cost baselines
Day 2 Methods and tools
- Risk registers and contingency
- Contract forms and obligations
Day 3 Application and case studies
- Change orders and claims
- Tools: Primavera, MS Project, dashboards
Day 4 Performance, risk and compliance
- Stakeholder reporting
- Measurement and reporting
Day 5 Workshop, assessment and action plan
- Hands-on workshop on a workplace challenge
- Final assessment and personal action plan
10-day outline
Day 1 Foundations of Claims Management & Dispute Resolution
- Scope, terminology and governing standards
- Scope, schedule and cost baselines
Day 2 Methods and tools
- Risk registers and contingency
- Contract forms and obligations
Day 3 Application and case studies
- Change orders and claims
- Tools: Primavera, MS Project, dashboards
Day 4 Performance, risk and compliance
- Stakeholder reporting
- Measurement and reporting
Day 5 Workshop, assessment and action plan
- Hands-on workshop on a workplace challenge
- Final assessment and personal action plan
Day 6 Advanced techniques and specialist practice
- Complex cases in depth
- Common mistakes and how to avoid them
Day 7 Digital tools, data and automation
- Analysis tools and software
- Using AI in this field
Day 8 Benchmarking against international practice
- Global performance benchmarks
- International case studies
Day 9 Capstone project
- Analyse a real challenge from your organisation
- Build the solution and implementation plan
Day 10 Presentations, final assessment and certificates
- Project presentations and review
- Final exam and certificate award
Certificate
Participants who attend at least 90% of sessions and complete the final assessment receive a certificate of completion stating 35 contact hours (5-day) or 70 contact hours (10-day).